a NEW Plumbing and Heating Trade Counter -

 

 

 
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Who are Buttle’s?

Buttle's  is the supplier of choice for:
TIMBER, BUILDING MATERIALS AND TOOLS by the Building Trades of London and the Home Counties to the North.

Our background in the Timber trade continues to ensure our special emphasis on the everyday needs of the ’Chippy’. But, in recent years, the expansion of our product range to include most other building materials means that, as Builders Merchants, we can supply an excellent product mix to bricklayers, landscapers and other specialist building trades too.

Above all else the Buttle name is synonymous with QUALITY and VALUE — the best combination available — from an independent supplier with a determination to do what we say - or BETTER.

Buttle's history in building stretches back to when George James Buttle left his Essex farming life to start afresh as a sawyer in St Pancras around 125 years ago. Craftsmanship and service were very much the key to the success of the business that his son, George Harold Buttle, started in 1919, the difficult time just after the end of the Great War. But such were the standards set by Buttle's that the business has continued to grow despite the Depression, the Second World War, trading pattern upheavals and ‘boom or bust’ economies.

Every member of Buttle's  staff has an important part to play in providing the CUSTOMER SATISFACTION that we hold paramount. All staff are trained to act with honesty, integrity and responsibility at all times. After so many years in the trade we are jealous guardians of our reputation but still not too old to learn. We always actively encourage feedback from customers. Comments, Suggestions or Complaints (we don’t get many of the latter!) are welcomed. We in Buttle's  are always ready to look at ourselves critically and to change when needed, especially if a change means a better service to our customers.

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Buttle’s Commitments

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Customer Satisfaction - on time, first time

Buttle's  consider that it is our prime goal to satisfy your needs. We know that, as a Busy Builder, your time is very precious.  So our aim is to supply you with the product and service you need, when you need it - on time, first time.

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Our People - a Team

We belief in and care for our people. Buttle's staff are among the best people in the business — people with the right attitude, effective skills and in-depth product knowledge. A customer caring team that provide the environment that you, our Customers, deserve.

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Pursuit of Excellence - Better than all the rest

We strive to be the most Reliable, best Value Builders' Supplier.  Our target is perfection even though we're told "that's impossible"!  To enable this we’ve developed our own  documented Quality System. Buttle's aim to be BETTER for busy builders - better than all the rest!

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Develop — No Standing Still

The world is constantly changing — New products, New technology, New expectations.  We never stop looking for different ideas - they may lead to a 'better way' — so keep sending your suggestions.  Comments, criticisms or even complaints are most welcome too — Buttle's are determined to learn and to improve!

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Honesty — Integrity — Responsibility

Three important words - Need we expand on them?  This is Buttle's philosophy — to act with consideration and social responsibility in everything we do and to DO WHAT WE SAY

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Fair Price — Fair Rewards

We believe that our attitude to prices should be the same as our attitude to rewards for staff and investors  —  Fair!

That’s one reason why we introduced Buttle's  Best Price Promise.

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Buttle's £ PromiseBest Price Promise

 

Buttle's aim is to offer you, as a regular trade customer, the Best Value without you having to shop around.  But, with so many factors to take into account (quality, quantity, special offers, delivery or credit charges, market fluctuations......), we may not always get it right first time.

So, just to make sure that Buttle's are always your best choice, we give you our  Best Price Promise:

If, having just bought something from Buttle's , you should find that you could have paid less for the same product elsewhere in the area, we will gladly refund the difference.

Although our promise relates to prices paid on a like-for-like basis, within seven days, our overall Superior Quality comes as a no-cost bonus.  You will always receive the highest standard of service and the superior products that builders have come to expect from Buttle's — a company with generations of experience in Timber and Building Materials.

Click here for BPP Conditions

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© Copyright 1997-2008, Buttle plc

® Buttle, Buttle’s and the Bee logo are Registered Trade Marks licensed to Buttle plc

Buttle plc Head Office and Registered Address:

Soothouse Spring,  St Albans, Hertfordshire,  AL3 6NX, UK

Registered in England, Reg. No 2657821

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